MPHG

KIHEI · COMMS LOG

📋 Shift reports

💡 FAQ · Quick guide hide

No insurance billing

We do not take or bill insurance. We are the most affordable gym on the island.

No membership name changes

One membership per person. Common with visitors / Argentinians / van lifers — the answer is no, no exceptions.

Jump Start sign-ups go through the portal

All Jump Starts must sign up through jumpstartmaui.com. If a member can't, staff signs them up through the site — never the back end.

Hiring inquiries go through Indeed

Anyone calling about a job: direct them to apply + message us through the Indeed portal. Do not take resumes at the desk.

Human handoff = front desk phone only

Front desk (808) 214-6737 — never give out Pete's cell.

Freeze requests

Can freeze; capture member name, mobile, start + end dates. Pete or manager approves.

Log Something

We don't track anonymous complaints or suggestions. If a member won't give their name, don't log it.

Recent entries (last 14 days)

KH-0013 Open 💳 Billing · Declined card 10/12, 2:31 AM HST
Khrystyna
MemberKEVIN LACADEN

Kevin lacaden card declined for total war

Pete → Pete10/12, 2:33 AM HST

📲 Forwarded by SMS to Pete.

KH-0012 Open 💳 Billing · Declined card 10/12, 2:28 AM HST
Khrystyna
MemberDerrick Vinoray

Derrick Vinoray owes for 2 BUMS

KH-0010 Open 💳 Billing · Declined card 10/12, 2:06 AM HST
Joe
MemberTimothy Cooley · 5102892412

card got declined but he took a amino and a T-shirt

pete10/12, 2:12 AM HST

tim is a regular, catch him when you see him next at the gym

KH-0008 Done 💰 Pricing 10/7, 6:05 AM HST
Pete
MemberNA

This is Pete testing the comms log

Peter10/7, 6:05 AM HST

Hey dude. It worked.

Pete10/12, 2:08 AM HST

✅ Marked SOLVED

joe10/12, 2:09 AM HST

saw this, fixing, needs remote- cant find roku remote>??

✅ SOLVED by Pete · 10/12, 2:08 AM
KH-0007 Done 🏢 Facility · Sauna 10/7, 5:35 AM HST
Doug

Men's sauna heater not reaching temp — reading only 110°F.

Kevin10/7, 5:35 AM HST

On it — thermostat is stuck, ordering new one today.

Palmer10/7, 5:35 AM HST

Signage up on sauna door pending Kevin's fix.

Kevin10/7, 5:36 AM HST

✅ Marked SOLVED

✅ SOLVED by Kevin · 10/7, 5:36 AM
KH-0006 Done 🔧 Equipment · Cardio 10/7, 5:34 AM HST
Tom

Treadmill #2 belt slipping at high speed. Taped off.

Holyn10/7, 5:34 AM HST

Called Kevin — he's coming to look at it tomorrow AM.

Kevin10/7, 5:34 AM HST

✅ Marked SOLVED

✅ SOLVED by Kevin · 10/7, 5:34 AM
KH-0005 Done 📝 Note 10/7, 5:10 AM HST
Palmer

Someone spilled a whole pre-workout shaker by the hack squat at 3pm. Cleaned it up but floor is still sticky.

sample10/12, 2:09 AM HST

✅ Marked SOLVED

✅ SOLVED by sample · 10/12, 2:09 AM
KH-0004 Open 👤 Memberships · Freeze 10/7, 5:08 AM HST
Isabel
MemberJin Chen · 808-555-0190

Jin Chen freezing next 2 months starting 10/8. Member signed off in person.

KH-0003 Done 💡 Suggestion · Content 10/7, 5:08 AM HST
Chris
MemberJane Doe🔁 2× in 90d

Put the surfing channel on TV 3 in the cardio area.

Joe10/12, 2:09 AM HST

✅ Marked SOLVED

✅ SOLVED by Joe · 10/12, 2:09 AM
KH-0002 Done ⚠️ Complaint · Facility 10/7, 5:08 AM HST
Holyn
MemberJane Doe🔁 2× in 90d

Women's locker room is very dirty at 4pm. Member walked in, walked back out.

sample10/12, 2:09 AM HST

✅ Marked SOLVED

✅ SOLVED by sample · 10/12, 2:09 AM
KH-0001 Open 🥤 Supply 10/7, 4:44 AM HST
Chris

Testing the comms log — all protein bars moved to front shelf.